purchased

[kpmitchell]

I PURCHASED morpheus long ago, but have not used it for a long time. Now it is hitting me up for more money to reactivate it before I can use it. It says my thirty days have expired. Ain't no 30 days. I paid money for it.

[Ark]

You must enter your activation code or the program will function as a trial.

[kpmitchell]

Your answer implies that I did not activate the program. I paid you money back in 2003; I received the activation code; I entered the activation code. Morpheus worked for a long period of time correctly. Why am I now being told I have trial program?

[Ark]

If you reinstalled windows, or ran some registry "cleaner" type program, then the information about being activated may no longer be in the registry, and you must simply re-enter your activation code. Under normal circumstances, you would never need to re-enter your code unless you reinstalled windows.