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error 481 - invalid picture

PostPosted: Tue Sep 07, 2004 3:38 pm
by rcschroeder
I am trying to load a .jpg picture. I am getting this message.

The picture loads fine in Photoshop, ACDSee, and displays fine as a Thumbnail in Windows Explorer.

Can you help me?

PostPosted: Tue Sep 07, 2004 4:13 pm
by Ark
Can we see a sample picture that produces this error but works elsewhere?

error 481 - invalid picture

PostPosted: Tue Sep 07, 2004 10:05 pm
by rcschroeder
Sorry, I can't figure out how to attach an image to this post. I will be happy to supply an image if you will tell me how.

Thanks,

RCS

PostPosted: Tue Sep 07, 2004 10:34 pm
by Ark
You will have to upload it someplace then just put a link to it here, or you can email it directly to support.