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I tried all sugestions and still cannot activate

PostPosted: Mon Aug 23, 2004 8:46 pm
by Lane Hansen
:( I get the error 12007 but when I try activation I am at the same time connected to your web site on Microsoft Internet Explorer via AOL. I have closed all firewalls and programs such as antivirus program (Norton). I am requesting a program that does not request this activation nightmare. Either this or I am not going to pay for this on my credit card. I bought this through Broderbund and they say they cannot help me. Right now it looks like I paid for a program I cannot use as advertised. Ill correct this as soon as I get my bill.

thank you,

Lane Hansen

PostPosted: Mon Aug 23, 2004 9:54 pm
by Ark
Morpheus uses the embeded Internet Explorer control and if it can not access the Internet, something you have running on your computer is preventing it. You can always activate by email if you email our support address. It just involves a little copy and pasting back and forth.

procedure for activating manually - or by email

PostPosted: Tue Aug 24, 2004 10:13 am
by Lane Hansen
You suggested that I can activate Morpheus by email through this support address (I assume this is the support address). You described the process as a little "copy and pasting back and forth". I am ready - lets go for it.

Regards,

Lane Hansen :roll:

PostPosted: Tue Aug 24, 2004 10:33 am
by Ark
For this you must email support @morpheussoftware.net because we do not want private information such as your activation code put in the public forum.