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Error message that my activation code has been used

PostPosted: Thu Mar 17, 2011 12:03 pm
by denimbird
Hi -

I just purchased the MAC version of the software. When trying to "share" a morph I just created, I am told I need to enable the software and enter the code that was sent to me. When I enter the code, it tells me that that code has recently been used and to contact SUPPORT if I feel this is in error.

Right now I can't use the software - do I need a new activation code or ?

Thanks for your help!

PostPosted: Thu Mar 17, 2011 12:06 pm
by Ark
Please email support using the link at the top of this page, so that you can include your order number or activation code in the email. They can look it up for you and provide more information there.

Thanks - I just sent them an e-mail -

PostPosted: Thu Mar 17, 2011 12:13 pm
by denimbird
Hi -

Thank you. I just sent them an e-mail, but didn't include my order #, then I sent the same e-mail, but included my order number.

Thanks again, I hope they will resolve this soon.

How long should I expect to wait for a reply from the

PostPosted: Thu Mar 17, 2011 12:55 pm
by denimbird
How long should I expect to wait for a reply from the e-mail I sent to the address that you gave me?