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Can't Setup

PostPosted: Sun Jun 22, 2008 4:44 am
by gzoro
Can't even setup!! I just downloaded the program and after accepting licence agreement I am asked for activation code which I put it in but the next button is not turned on so the set up does not allow me to proceed!! Please help!!

PostPosted: Sun Jun 22, 2008 9:34 am
by Ark
If the next button is not enabled, then you have not entered a valid activation code yet, or you have entered too many letters. Please make sure there are no extra spaces around the code at the end, and that the code is all in capital letters.

PostPosted: Sun Jun 22, 2008 4:05 pm
by gzoro
Thank you very much for your help !!! The problem was one extra space!!

code not working

PostPosted: Tue Jul 01, 2008 12:25 pm
by colleendelbane
I am having the same problem. I am not sure where my access code is found because all the codes I could find did not work Please tell me where I am supposed to find my code.

PostPosted: Tue Jul 01, 2008 3:04 pm
by Ark
If you purchased on our website, you would be emailed your activation code instantly and automatically. If you purchased from a reseller, we would not know where your activation code is or have any record of what it is. You would need to ask the reseller you purchased from for more information.

PostPosted: Tue Jul 01, 2008 3:12 pm
by colleendelbane
I purchased it from Broderbund no activation code was sent and they refer me to your site for help.

PostPosted: Tue Jul 01, 2008 4:19 pm
by Ark
Broderbund is one of many resellers of Morpheus programs. They would be responsible for providing you with your download and activation code, as would any other reseller you purchase from.
For anything else, NOT related to your order, we can assist you here or by email using the link at the top of this page, but we have no way to look up orders placed with resellers.